FAQ:

Commercial fleet EV drivers

How do I use the charge points? (RFID): Commercial fleet vehicle drivers will typically use RFID cards to access the charge points.

To start a charge:
1. Swipe your RFID card
2. Plug your charge cable into your vehicle
3. Plug your charge cable into the charge point
It will begin charging automatically, please check charging has commenced before leaving your vehicle.

To end a charge:
1. Swipe the RFID card* you used to begin the charge cycle.
2. Disconnect from the vehicle
3. Disconnect from the charger
*It must be the same card, or the charge point will not release your cable
How do I get an RFID card?: All Commercial EV's will be delivered with a charge card, if you lose or damage your card replacements can be obtained from your fleet team manager.
Can I use the webapp to start a charge for my fleet vehicle?: Yes but we would advise RFID use as it is easier. Should you arrive at a charge point and have lost your RFID, please call us on 08081861851.
How can i find out information about the charge points?: Fleet drivers can use the Live Sites page on the info website to access more information about charge points. Here you can search for nearby charge points, check availability, type, speed etc.
You can also find this information in the App.

What do i do if i have a problem?: Please log any issues with us via the ticket desk. If it is urgent, you can call us on 08081861851 and we will attempt to solve issues live, or advise you to the nearest operational unit.
Please include the charge point ID number in all correspondence so we know which unit has the issue. This number can be found on the sticker on the charge point.
How do I log a ticket with you?: You can log any requests, queries issues etc. via our ticket desk
I've lost an RFID access card, what should i do?: Report it lost via the ticket desk or via our customer support team. The card will then be blocked, and will no longer provide access to your charge points.
Can people outside of my organisation access the charging points?: Only users who are granted access by the charging point owner will be able to begin a charge cycle.
Can someone steal the charging cable from the charger?: No, a pin mechanism locks the cable in place. Only the user who began the charging event can end the charging event and unlock the cable.
What is Park & Recharge?: Park & Recharge is a smart electric vehicle (EV) charging solution powered by Hubeleon. We provide the tools and platform to access, support and manage workplace charging. Park & Recharge have been contracted to support the Scottish Water Charging sites.